Track your order
Enter your order number and email for live tracking - where your parcel is right now, and when it is due to land. If anything is running slow, we are here to help.
Both are on your order confirmation email - the order number and the email you ordered with.
From our Melbourne warehouse to your door
Order before 10am AEST on a business day and it ships the same day - otherwise the next business day. Here is the journey your parcel takes.
Fast dispatch
Order before 10am AEST and it ships the same day from our Melbourne warehouse - after 10am, the next business day. You get an email the moment it moves.
Delivery windows
Melbourne and Sydney metro usually arrive 1-2 business days after dispatch. Other states are 2-8 business days on Regular, faster on Express. Free shipping over $100.
Tracked door to door
Every parcel is trackable from the moment it leaves us - across Australia Post, Team Global Express and Go People.
Still stuck? Email info@dennisdidit.com or contact us - we reply within one business day.
Help
Tracking & delivery FAQ
How do I track my order?
Enter your order number and the email from your confirmation up the top of this page, and we'll show you where your parcel is and when it's due. The carrier can take 24-48 hours after dispatch to log the first scan, so hang tight if it's only just shipped.
How long will it take to arrive?
Orders placed before 10am AEST are dispatched the same day; after 10am, the next business day. Once shipped, Melbourne and Sydney metro usually arrive within 1-2 business days. Other states are roughly 2-8 business days on Regular shipping, or faster on Express. During sales and holidays, allow up to an extra 24 hours.
Why hasn't my tracking updated yet?
It can take up to 24-48 hours after dispatch for the carrier to log the first scan, so an early "awaiting" status is normal. Around 95% of orders arrive within or before their estimated window. If there's still no movement after a couple of business days, email info@dennisdidit.com and we'll chase it up.
Can I change my delivery address?
If your order hasn't shipped yet, email info@dennisdidit.com or DM us on Instagram as soon as you can and we'll do our best to update it. Because we dispatch quickly we can't guarantee a change. Once it's shipped, contact the carrier listed in your tracking email to arrange a redirection.
My order is delayed - what can I do?
Occasionally the carrier network runs slow, especially during peak periods - it doesn't mean your parcel is lost. Delays in transit are outside our control, and orders can't be cancelled or refunded while they're on the way. If you're worried, get in touch and we'll help you chase it with the carrier.
Part of my order is missing
Larger items and bundles sometimes ship in separate parcels, each with its own tracking number - so one may arrive, or show as delivered, before the other. Give it a couple of days, and reach out if anything's still missing.
Tracking says delivered but I haven't received it
These almost always turn up within a few hours. Check your usual safe spots and with neighbours, and if the carrier is Australia Post ask at your local post outlet. If it still hasn't appeared, email info@dennisdidit.com with your order number and we'll open an enquiry.
I haven't received my confirmation or tracking email
First, check your spam or junk folder - they occasionally land there. If it's still missing, email info@dennisdidit.com and we'll resend your confirmation and tracking details.
Tracking an order from a while ago?
Online tracking covers orders from roughly the last 60 days. For anything older, email info@dennisdidit.com with your order number and we'll pull up the details for you.
