Cools
FAQ
Questions
Are Dennis Did It products safe and reliable for everyday use?
We design and manufacture for Australian homes, then prove it through independent testing and responsible supply. Safety is not a feature, it is the foundation.
Every Dennis Did It lamp is independently tested to the IEC 60598 safety standard, certified by an accredited Australian certifier, and registered in the national Electrical Equipment Safety System. Our products carry the RCM mark, are designed specifically for Australian mains power, and use Class II double insulation for safe indoor use.
If you’re comparing lighting elsewhere, we always recommend checking that products are certified for Australian standards, carry the RCM mark, and are registered with the national EESS. Not all lighting is tested or approved to the same level. Make sure to shop safe.
Each design is assessed for heat management, stability, insulation, and durability, then batch-inspected before shipping. We are a registered Australian responsible supplier, import and warehouse locally from Melbourne, and support every order with Australian product liability insurance, a 12-month warranty, and a clear 30-day returns policy.
In plain terms, you get lighting that is built for Australian homes, tested properly, and backed by a local team who stand behind it.
How fast is delivery and what does shipping cost?
We ship quickly from our Melbourne warehouse, with same-day dispatch on orders placed before 10 AM and next-day dispatch on orders placed after.
Most customers in Melbourne and Sydney metro receive their order within 1-2 business days after dispatch using Australia Post. Regular shipping is $10 Australia-wide, with free regular shipping on orders over $100. Express shipping is available for $25 on eligible items.
Delivery times for other states may vary slightly based on location. Full state-by-state delivery estimates are available in our Shipping and Returns Policy.
If something arrives damaged or faulty, we’ll send a replacement and cover the return shipping. And if your purchase isn’t right for your space, our 30-day returns policy makes it easy to send it back.
What if my purchase doesn’t feel right for my space?
We want you to love how your home feels. If a piece doesn’t suit your space, you can return it within 30 days of delivery using our easy, automated returns process.
If your order arrives damaged or faulty, we’ll replace it at no cost and cover the return shipping. For change of mind returns, a small restocking fee and return shipping apply, and everything is handled clearly through our returns portal.
Either way, you’re supported by a local team who believe buying lighting for your home should feel considered, not risky.
Do Dennis Did It products come with a warranty?
Yes. Every Dennis Did It product is backed by a 12-month warranty covering manufacturing faults and workmanship.
If something isn’t right, our local team will assess it and resolve it quickly, whether that means a repair, replacement, or refund. No runaround, just clear support from a brand that stands behind what it makes.
Are Dennis Did It products good for gifting?
Yes. Dennis Did It pieces are designed to be lived with, which makes them ideal gifts for housewarmings, birthdays, weddings, or those moments when you want to give something considered but not overcomplicated.
Our lighting and home objects arrive beautifully packaged, feel substantial in the hand, and are designed to suit a wide range of interiors. And with fast dispatch, clear returns, and a local support team, gifting feels easy, not stressful.
Blues, greens, stone, slate - cool tones bring a sense of calm to a room that's often more versatile than it first appears. They work against warm timber, sit comfortably alongside neutrals, and pair naturally with natural light. Cool-toned objects sit quietly in a room, making them ideal for spaces where you want colour that stays calm. Free shipping on orders over $100 AUD.
