Shipping Policy

 Shipment Processing Time

We work diligently to dispatch your order promptly. Expect a processing time of 1-3 business days, with a transit time of 6-15 days for standard shipping.

Please note that dispatch times may increase by up to 48 hours during sales and holiday periods.

You'll receive a shipping confirmation email as soon as your order leaves our facility.

Estimated Delivery Time

You can expect your order to arrive within 6-15 days. Please note that our courier partners may experience delays in pickups and deliveries. We appreciate your patience.

Delivery Locations

Dennis Did It is committed to delivering our products as widely as possible. However, there may be certain areas we can't reach. If we're unable to ship to your postcode, you'll be informed at checkout or within 24 hours.

Packaging

Our brand has been built on bringing high quality products at an accessible price point. Our collections are packaged for protection and to reduce shipping costs. Which we are then able to pass that on to our customers.

Gift Wrapping

We regret to inform you that we currently do not offer gift wrapping services.

Order Confirmation

Upon successful placement of your order, you'll receive an email confirmation from Dennis Did It within a few minutes. This email will contain all the crucial details pertaining to your order.

Returns Policy

Handling Faulty or Damaged Products

If your order arrives faulty or damaged, please contact us at info@dennisdidit.com. We'll request proof of the issue, and if your item is confirmed as faulty or damaged, we'll send you a replacement at no additional charge.

Product Exchanges

If you'd like to exchange your order, please get in touch with us at info@dennisdidit.com. We'll verify your order and provide a return shipping address. Please note that while we offer free shipping on all orders, return shipping costs are not covered. Upon receipt of your returned item at our warehouse, we'll inspect it to ensure it's in its original condition and packaging. We can then offer you store credit equal to the original value of your order.

Returns for Change of Mind

If you are not completely satisfied with a product you can return it within 30 days of purchase. Head to our returns portal to submit a change of mind return. The customer will need to pay a small restocking fee of 2% and a fixed rate return shipping rate of $20. Dennis Did It will provide a return post label with tracking.

Refunds and product exchanges are processed within 24-48 hours upon receipt of your order. For damaged products, refunds are issued within 24 hours after we confirm the damage.

Please note that once your order has shipped, we cannot offer any exchanges or returns until the item has reached its destination.