We focus on packaging design, protection, customer experience, and speed to ensure our customers receive their products in the best condition and love the unboxing experience.

You'll receive email notifications about your order status and progress, as well as live tracking to understand where your new products are in their journey to their new home. This is offered through our tracking page where you can enter an order number or email. Delivery dates are included at the time of ordering and in the order confirmation.

Upon successful placement of your order, you'll receive an email confirmation from Dennis Did It within a few minutes. This email will contain all the crucial details pertaining to your order, including an estimated delivery date and a link to track your shipment.

Due to our industry-leading dispatch times and fast order processing, no order changes are possible after the time of order. This is because the order enters our warehouse for preparation 30 minutes after the order is placed. We strive to fulfill your order as quickly as possible to ensure timely delivery.

Customer support is best offered through email where a ticket will be raised, and the enquiry will be promptly attended to within 24-48 hours. Live chat is also available on our site for quick assistance.

Dennis Did It is committed to delivering our products as widely as possible. If we're unable to ship to your postcode, you'll be informed at checkout or within 24 hours.

Replacement parts are available and dispatched at a different rate from regular orders. For specific rates and availability, please contact our customer service team.

If an order is returned to sender due to not being picked up from the post office in time, it will incur a fee to cover the receiving and reshipment costs.

If you'd like to exchange your order, please get in touch with us at info@dennisdidit.com. We'll verify your order and provide a return shipping address. Please note that while we offer free shipping on all orders, return shipping costs are not covered. Upon receipt of your returned item at our facility, we'll inspect it to ensure it's in its original condition and packaging. We can then offer you store credit equal to the original value of your order, allowing you to choose a replacement product.

If you are not completely satisfied with a product, you can return it within 30 days of purchase. Head to our returns portal to submit a change of mind return. The customer will need to pay a small restocking fee of 2.74% and a fixed-rate return shipping rate of $20, regardless of the number or size of products. Dennis Did It will provide a return post label with tracking.

Refunds and product exchanges are processed within 24-48 hours upon receipt of your order. For damaged products, refunds are issued within 24 hours after we confirm the damage. Please note that once your order has shipped, we cannot offer any exchanges or returns until the item has reached its destination.

We offer international shipping options to better serve our customers. The delivery timeframes below are from the time of dispatch:

United Kingdom (UK)
6-10 days

United States (USA)
10-12 days

Dennis Did It is committed to delivering our products as widely as possible. If we're unable to ship to your postcode, you'll be informed at checkout or within 24 hours.

If you'd like to exchange your order, please get in touch with us at info@dennisdidit.com. We'll verify your order and provide a return shipping address. Please note that while we offer free shipping on all orders, return shipping costs are not covered. Upon receipt of your returned item at our facility, we'll inspect it to ensure it's in its original condition and packaging. We can then offer you store credit equal to the original value of your order, allowing you to choose a replacement product.

If you are not completely satisfied with a product, you can return it within 30 days of purchase. Change of mind returns must be arranged and paid for by the customer to return the item to Australia in its original condition. Please contact us at info@dennisdidit.com for the return address and instructions.

Refunds and product exchanges are processed within 24-48 hours upon receipt of your order. For damaged products, refunds are issued within 24 hours after we confirm the damage. Please note that once your order has shipped, we cannot offer any exchanges or returns until the item has reached its destination.