Frequently Asked Questions

Once your order has been dispatched, a tracking number will be issued and you will receive this via an email notification, and you may also check the status of your order at dennisdidit.com/tools/tracking

The tracking number can take up to 24-48 hours to update with additional information, but rest assured that your order is on its way to you! 

You can also use your tracking number on the Auspost Website to see live updates.

https://auspost.com.au/mypost/track/search

The fastest and best way to try and update your address on your order is by sending an email through to info@dennisdidit.com or by Direct Messaging us on Instagram www.instagram.com/dennis.did.it/

Due to the fast turnaround time for our orders, we cannot guarantee that we can update the address on an order already placed and/or shipped.

If the order is shipped you can contact the shipping carrier (Australia Post) directly to request a redirection.

Dispatch Times:

We dispatch orders placed before 10 AM the same day and orders placed after 10 AM the next day. During sales and holiday periods, processing times may increase by up to 24 hours.

Shipping Times:

VIC: 1-2 days (Express), 2-3 days (Regular)

NSW, ACT, SA: 1-2 days (Express), 3-5 days (Regular)

QLD: 2-3 days (Express), 4-6 days (Regular)

WA, NT: 3-5 days (Express), 6-8 days (Regular)

TAS: 2-3 days (Express), 5-7 days (Regular)

Once the parcel has been shipped the tracking number can take up to 48 hours to update with additional information, but rest assured that your order is on its way to you! 

Our shipping data is that 95% of orders arrive within or before the estimated timeframe. 

If you have any questions, you can also contact our Customer Service team at info@dennisdit.com

Delays can occur when the package is in transit due to a variety of influences. If you see a delay in tracking updates be rest assured this can occur and does not mean your package is lost.

Please be patient with the carrier as delays are outside of our control. If you have questions about the delay please do not hesitate to reach out to our team! 

Unfortunately we are unable to refund and cancel due to carrier delays while your order is in transit to you.

Before reaching out please double check your Spam or Junk folder. 

If you still cannot find these emails please contact info@dennisdidit.com and we will help you out.

If the items in your order are too large to ship together, your items will have separate tracking numbers. This means you will receive separate parcels, possibly at different times and dates. Sometimes with our bundles, the products will ship separately and because only one product can be actively tracked, it will show as delivered. Please wait a few days for your other product/s to arrive. Contact us if you have not received a few days later.

This can be viewed on dennisdidit.com/tools/tracking

Once you place an order please email info@dennisdidit.com if you wish to cancel, use subject format #000000 ORDER CANCELLATION so our team can process it as quickly as possible. A small processing fee will be deducted from the final refund, we let you know this amount in our email response.

Due to our industry-leading dispatch times and fast order processing, unfortunately we cannot guarantee cancellation will be possible after the time of order. This is because the order enters the warehouse for preparation 30 minutes after being placed.

Upon receiving the order you're welcome to return the items to us for a refund.

In most cases, parcels will turn up within a few hours from being scanned as delivered. If you’re worried about where your parcel is, we suggest you seek information from the carrier (Australia Post) on where they dropped the parcel. Delivery drivers will try to make sure that your delivery is tucked away in a safe place if you are not home, so check any hiding spots you might have around your home. 

If you’re still unable to locate your parcel, please reach out to our customer service team at info@dennisdidit.com and they will do their best to help you locate your order.

We prioritise quality, protection, customer experience, and speed in our packaging design to ensure products are received in the best condition and provide a delightful unboxing experience.

Customer support is best offered through email at info@dennisdidit.com, where a ticket will be raised and promptly attended to within 24-48 hours. Live chat is also available on our site.

Oh no!

Please contact us at info@dennisdidit.com with proof of the issue. If confirmed, we'll send you a replacement at no additional charge.

If you are not completely satisfied with your purchase, please use our return and exchanges platform to initiate the process of a return within 30 days of the delivery date.

Returns and Exchanges link in footer.

Yes, you can exchange your order by contacting us at info@dennisdidit.com. Return shipping costs are not covered, and exchanges are processed upon receipt of the item in its original condition.

If you are not completely satisfied with a product, you can return it within 30 days of purchase. Head to our returns portal to submit a change of mind return. A small restocking fee of 2.74% and a fixed rate return shipping of $20 apply, regardless of the number or size of products. Dennis Did It will provide a return post label with tracking.

We offer returns for faulty or damaged products and product exchanges. For change of mind returns, a small restocking fee of 2.74% and a fixed rate return shipping of $20 apply.

Once your order has been dispatched, a tracking number will be issued and you will receive this via an email notification, and you may also check the status of your order at dennisdidit.com/tools/tracking

The tracking number can take up to seven days to update with additional information, but rest assured that your order is on its way to you! 

The fastest and best way to try and update your address on your order is by sending an email through to info@dennisdidit.com or by Direct Messaging us on Instagram www.instagram.com/dennis.did.it/

Due to the fast turnaround time for our orders, we cannot guarantee that we can update the address on an order already placed and/or shipped.

If the order is shipped you can contact the shipping carrier directly to request a redirection.

International orders are dispatched within 24-48 hours. During sales and holiday periods, processing times may increase by up to 24 hours.

UK: 6-10 days

USA: 10-12 days

Once the parcel has been shipped the tracking number can take up to seven days to update with additional information, but rest assured that your order is on its way to you! 

Our shipping data is that 95% of orders arrive within or before the estimated timeframe. 

If you have any questions, you can also contact our Customer Service team at info@dennisdit.com

Delays can occur when the package is in transit due to a variety of influences. If you see a delay in tracking updates be rest assured this can occur and does not mean your package is lost.

Please be patient with the carrier as delays are outside of our control. If you have questions about the delay please do not hesitate to reach out to our team! 

Unfortunately we are unable to refund and cancel due to carrier delays while your order is in transit to you.

Before reaching out please double check your Spam or Junk folder. 

If you still cannot find these emails please contact info@dennisdidit.com and we will help you out.

If the items in your order are too large to ship together, your items will have separate tracking numbers. This means you will receive separate parcels, possibly at different times and dates. Sometimes with our bundles, the products will ship separately and because only one product can be actively tracked, it will show as delivered. Please wait a few days for your other product/s to arrive. Contact us if you have not received a few days later.

This can be viewed on dennisdidit.com/tools/tracking

Once you place an order, you may cancel within 24 hours. Please email info@dennisdidit.com if you wish to cancel, use subject format #000000 ORDER CANCELLATION so our team can process it as quickly as possible. A small processing fee will be deducted from the final refund, we let you know this amount in our email response.

Orders cannot be cancelled after the order has been processed past the 24 hours and cannot be cancelled after the item has shipped.

In most cases, parcels will turn up within a few hours from being scanned as delivered. If you’re worried about where your parcel is, we suggest you seek information from the shipping carrier on where they dropped the parcel. Delivery drivers will try to make sure that your delivery is tucked away in a safe place if you are not home, so check any hiding spots you might have around your home. 

If you’re still unable to locate your parcel, please reach out to our customer service team at info@dennisdidit.com and they will do their best to help you locate your order.

Oh no!

Please contact us at info@dennisdidit.com with proof of the issue. If confirmed, we'll send you a replacement at no additional charge.

We offer returns for faulty or damaged products and product exchanges. For change of mind returns, international customers must arrange and pay for the return shipping to Australia.

For change of mind returns, international customers are responsible for the return shipping costs and must arrange to return the products to Australia in original condition. Please contact us at info@dennisdidit.com for the return address and instructions.

Yes, you can exchange your order by contacting us at info@dennisdidit.com. Return shipping costs are not covered, and exchanges are processed upon receipt of the item in its original condition.

If you need help with assembly for your product please email us for assembly videos or instructions at info@dennisdidit.com

All of the Dennis Did It lamps come with complimentary LED globes at 2200K, which is super warm.

If you would like to purchase your own globe they all take an E27 (excl. Puffball which includes 4 x E14).

Please note that the entry to the glass shade of lamps, including the Bubble Gum, Siren and Ribbon lamp is quite narrow so make sure the diameter of your replacement globe does not exceed 45mm diameter / width.

If your lamp was ordered prior to November 26th 2023, it came with a complimentary LED globe that can cycle between three light temperatures (cool, warm, and daylight) when you turn the lamp on and off via the switch. Play around with this feature to find the nice warm tone you’re looking for!

If your lamp was ordered after November 26th, it will come with a single-color LED globe. In this case, the color temperature will remain constant and can't be changed. It is 2200K which is extremely warm.

Yes, it's normal for the Above the Clouds Lamp to arrive with legs that may not be spread out as seen in our promotional materials. The legs of the lamp are malleable and designed to be adjustable to suit your preferences. If you prefer the legs to be more spread out, you can gently adjust them to achieve the desired angle. However, please be cautious not to adjust the legs too frequently, as over-adjusting can lead to metal fatigue. If you encounter any issues or require further assistance, don't hesitate to contact our support team.

We sure do! Please reach out to us at info@dennisdidit.com to ensure you're walking away with the best deal possible.

At Dennis Did It, we specialize in glass products that are distinguished not just by their design but by the very process and materials from which they're made. Our commitment to quality and authenticity is reflected in each piece.

Glassmaking is a complex process that involves melting sand and other materials at high temperatures to form glass. This material is then shaped and cooled to create the final product. Given the intricacies of this process, slight variations and imperfections can occur. These include differences in thickness, color, and the presence of air bubbles or minor asymmetries.

We ensure each product meets our high standards of quality, yet we also recognize the inherent characteristics of the glassmaking process. Therefore, Dennis Did It does not accept returns based on these natural variations. These aspects do not detract from the functionality or durability of the glass but are indicative of the material's natural behavior during the manufacturing process.

When you choose a product from Dennis Did It, you're acknowledging the unique attributes of glass as a material and the meticulous process behind its creation. We encourage our customers to view these variations not as imperfections but as features that make each piece uniquely its own.